example are Insurance call, Investment call, Credit cards services etc. Call Center Call Center channels are used as traditional call centers where customer service representative take order on phone or sell services or product to the customer by creating, updating or manage customer orders over the phone. Example are Reliance, Big Bazar, Twenty Four Seven convenience store, 7-Eleven etc. Retail Stores or Brick and Mortar stores Retail Stores is considered as brick and mortar stores used to shop, display range of products, and sell product to the end users. Key Concepts of Dynamics 365 Retail are Centralized data management with multiple channels offerings Multiple channels configuration option to become omni channel in your market a. Out of which Retailer can choose the components and configuration that best meet their business requirement and technology. Dynamics 365 Retail or Commerce provides wide range of deployment and topology options. Lets start the journey of learning Retail in D365. Below written article provide you insight on wide range of deployment and topology options and other important definition available in D365 Retail or also known as D365 Commerce.
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